Thái Dương Limousine commitment is the delivery of bespoke, safe and best services
With a focus on experience, guest safety, quality control and service delivery,  we will check every details to make sure that our travel sevices or your booking travel with us a most enjoyable. Each request is dutifully responded to within 24 hours unless negotiations and special requests are required on your behalf; our team of Vietnampathfinder will ultimately inform and follow up or you also can call us any time at 

Payment

100% of the total car rental costs to be paid upon commitment of the car rental.

We do accept payment methods:

+ Credit card = 2.7% bank fees is levied in addition to the invoiced amount. Kindly make sure you include the invoice number or contact our Accounting Department for an invoice number so that your payment can be identified. Please also check with the bank who issued your credit card to ensure that no other bank fee is applied.

+ Paypayl online = 4.7%, fast but high fees

+Cash on arrival: we accept in some cases with 50% deposit by paypal or credit card online and the balance of 50% by cash on arrival Vietnam (collect by tour guides, drivers directly from tour leader or your clients).

+ Bank transfer = 25$/ 1 time bank fees/ whole amount (takes 3 days to complete and easy, this is low bank fees for big amount)

Responsibilities:

+ To ensure our cars are not being used for any for any illegal or immoral purpose
+ Our cars and drivers will refuse to carry passengers who not in the booking list (Names) or Number of People in the party at booking confirmation.
+ Pick up location changes must to inform us at 12 hours before departure and will be applied the surcharge if over 3 km from the original booking
+ For airport pick up, if the flight will delay for over 1hour, we will apply the surcharge for 50% and over 2 hours will charge 100% (as a new booking car)
+ Incorrect information such as arrival flight numbers, gate number, dock number, hotel names, passenger names, border gate names, arrival visa trouble will be considered as the services done and renew ones will be full charged
+ We will not agree if you take the wheel as a part of safety reasons, our drivers are licensed to do this job.
+ Our drivers can refuse to drive you to the sites that out of our booked schedules/ itineraries, surcharge will be applied upon request

Cancellations & Refunds

Any cancellations should be made in writing to VietnamPathfinder Travel (email at: info@vietnampathfinder.com ). Cancellations beyond your control subject to Force Majeure can be covered under travel insurance. We recommend you buy Travel insurance before you complete payment of your travel and review its relevant product disclosure statement. Cancellation fees of loss of deposit will be applied if a confirmed booking is cancelled 22 days or more prior to arrival date

For bookings that are cancelled by the passenger or agent 21 – 15 days prior to arrival date, loss of 50% of the total car rental cost will be applied.

For bookings that are cancelled by the passenger or agent 14 – 8 days prior to arrival date, loss of 75% of the total car rental cost will be applied.

Vietnampathfinder reserves the right to claim 100% of the total car rental cost should the cancellation happen within 7 days before departure.

We reserve the right to modify these cancellations & refunds policies without prior notice.

Last Minutes Booking Policies

Last minutes bookings if the bookings are made in 72 hours, 48 hours or 24 hours before departure

Refund and amendment will not be applied for last minute bookings.

Special surcharge during Vietnam Tet Lunar New Year:

We will request a special surcharge during 3days of Vietnam Tet Lunar New Year, this surcharge is added further 20%/ each day (during 3days of Tet Holiday period) and will inform you before process the booking our car